Case Studies


built

See how we've helped our clients move faster, serve better, and build for what's next.

17+
Years delivering
3
Market segments
60m+
Lives improved
FederalExperienceEngineering

AI-Assisted Alt Text

How one museum turned days of manual image work into a single review session.

<$10
Per year to operate, down from multiple person-days of labor
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State & LocalDataEngineeringai-enabled

AI content governance

Scaling content operations for a state business platform with AI-driven drafting tools.

2-5 hours
reduction in time needed for internal team to draft content for users.
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State & LocalDataEngineeringai-enabled

AI-powered chat bots

Helping a state’s Office of Innovation identify user pain points with AI-powered chat analysis.

145,000+
live chat conversations available for AI-powered analysis.
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DefenseDataEngineeringai-enabled

Improving fingerprint accuracy with machine learning.

Catching a bad fingerprint before an applicant walks out the door, not after.

53.7%
Reduction in unclassifiable fingerprint submissions with ML-based quality checks.
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FederalExperienceforms-workflow

Appellant Portal

Making appeals faster, easier, and more transparent with the CMS Appellant Portal.

7 days
digital appeals could now be submitted and processed in about 7 days instead of 30.
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FederalExperiencecitizen-platforms

Keeping customers informed when the power goes out

People can track when their groceries will be delivered through a mobile app or when their meal will be ready to pick up from a restaurant via text notification.  Why not deliver the same experience to utility customers?

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FederalDataEngineeringanalytics

Modernizing Medicare data access with FHIR.

Turning Medicare data into something beneficiaries can actually use.

<7 weeks
from prototype to production.
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State & LocalExperiencePermitting

Starting a business without the runaround

One platform now handles what used to take multiple agencies and endless paperwork.

46,749
Businesses formed through the platform from April 2022 to September 2024.
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FederalExperienceforms-workflow

Using human-centered design to drive culture change

How CMS built lasting culture change by putting human-centered design into practice.

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FederalDataanalytics

A national data exchange built for scale, speed, and trust

A platform that tells health authorities their data arrived, correctly, right when they submit it.

1 billion
datasets processed in 24 hours
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DefenseEngineeringIdentity & Access

A platform built to meet federal security head-on

How Ironbank modernized its platform to meet federal security standards without slowing down.

<50
security findings across 50,000 lines of code.
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FederalEngineeringai-enabled

Automating veterans' records access

How Fearless and SoftRams helped the National Archives and Records Administration turn months of manual processing into minutes.

4
Specialized bots delivered within 18 weeks.
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